U.S. News and World Report – Rebecca Koenig
“At the MissionBox office in Austin, Texas, workers who develop software products sit near the customer service reps who sell them to clients. This arrangement facilitates conversation between the two sets of employees, making it easier for tech workers to incorporate customer feedback into their design process. Because this kind of collaboration is important for MissionBox’s success, CEO Kathryn Engelhardt-Cronk looks for more than just technical talent when hiring developers to create digital tools for nonprofits. She tries to select job candidates who “play well with others.” “I expect the same level of empathy and the same level of respect and politeness and ability to listen and work together cooperatively from technology folks as I do from sales or marketing or any other role,” she says.” (more)