News Herald – Juliann Talkington
During the past thirty years technology has created an amazing array of products that make communication easier, quicker and less expensive. These products have changed the way we work, interact and relax. We can change our minds with the stroke of a key, create an international incident with a “typo” and build a graphically appealing, data-filled presentation in a few hours.
It is no longer possible for an employee to sit in a cubical, isolated from the rest of the world. All productive employees must be able to effectively communicate.
What types of communication do employers expect?
Concise. Few people have the time to wade through pages of material or a lengthy voice mail to get to the point. It is imperative that the reader/listener understands the issue or request as quickly as possible.
Effective. If someone is offended in the first sentence, it is unlikely he/she will listen to anything else that is said. The same is true with a negative concluding remark. As a result, it is best to positively sandwich negative news with positive reinforcement.
Clear. It is imperative that people understand what a person is trying to convey./span>
Proficient. Poor grammar and punctuation reflect poorly on an employee and his/her organization. Many job applicants do not make it through the preliminary screening, because the grammar and punctuation on the resume is poor. Schools should begin teaching grammar and punctuation in elementary school, so students can meet employer expectations.
Articulate. Verbal dialog is the most personal and engaging form of communication. As a result, people with good verbal communication skills are in high demand. Schools should begin preparing students for public speaking in elementary school.
Well-educated. Many companies have multiple locations. The best employees are aware of cultural nuances and are able to talk about a wide range of topics from geography and politics to genetic engineering.
Connected. Social media is an effective tool for maintaining contacts. However, it can create workplace challenges if it is not used appropriately.
Polished. Improper etiquette can create business challenges so many recruiters observe this unspoken communication during job interviews.
If your child is a social media maven and can text at the speed of light, but can’t hold a conversation with an adult and is terrified to speak in front of a group, it is time to focus on communication skills. Otherwise his/her employment opportunities may be limited.